Return & Refund
Thanks for choosing Ensta Hair
We always work hard to make sure that you are happy with your purchase.
However, sometimes things can go wrong when you end up with a defective product or a missing part. We want our customer to be happy and have a fair return policy
To complete your return, you are required to send us your order number and proof of purchase.
Please refer below to understand the circumstances we allow our customer to make a return.
To be eligible in return
We only accept return for exchange or replacement of damaged/faulty good. Every product receives in good condition will not eligible for return or refund.
What about if I received damaged/faulty good?
If you received an item that is defected, damaged or faulty we will accept your return and replace the item at no additional cost to you.
Please contact us within 48 hours if you received damaged/faulty product as we want to solve your problem as soon as possible.
We can offer you replacement or exchange at no additional cost (we bear the return shipping cost ) if it falls under below criteria:
- Items are faulty and damaged or soiled upon arrival.
- We sent the wrong item (size, style, color) to you.
- Parcels/Packages that are lost in transit.
Note: Please ensure that all the shipping address information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.
Ensta Hair will not be held liable for any misroute parcels.
How can I return or exchange damaged/faulty good?
1. You will have 3 days to contact us and 30 days to return it from the date you received the item. If the item is in your possession for more than 3 days, we will be considered the item has been used and we will not issue a refund, return or replacement to you.
2. To be eligible for a return, your item must be unused and in the same condition that you received it. Please note that item received in good condition will not eligible for return.
3. All returned items must be in the original packaging and you must provide us with the shipping tracking number, reason for the return, and your order number.
If you have any other concerns, please don't hesitate to contact us.
Exchanges or Replacements (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for other items, send us an email along with your order number at firstname.lastname@example.org and we will guide you steps by steps through discussion.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us or send us an email to email@example.com.
To return your product for exchange or replacement, you should send us an email along with your order number to firstname.lastname@example.org and we will guide you step by step through discussion due to different locations of our warehouse and logistical reasons.